Find the fastest path to a clear answer.

If you are setting up Make Memoir for the first time, start with the FAQ and the how-it-works page. Those pages answer the common setup questions and explain what your storyteller sees.

Storytellers do not need to install an app. They open the link we send, allow camera or microphone access, and record in the browser. If that flow does not work, check the device and browser first.

• Use a modern browser like Safari, Chrome, Firefox, or Edge
• Make sure microphone or camera permissions are enabled
• Refresh the page if recording controls do not appear
• Try another device if the browser is outdated or restricted

Questions about printed books, extra copies, or family access usually point to the book and sharing guides. We keep those answers here so the family account holder can find them quickly.

Subscription, cancellation, refund, and account questions are all covered in the FAQ and the legal pages. If you are unsure where to look, send us a message and we will direct you to the right place.

Families trust us with deeply personal stories, so privacy and security are treated as first-class parts of the product. If you need the policy-level details, start here.

If you still need help, write to us directly. We are a small team, and we read every message.